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SURVEY SERVICES

Insight-Surveys are experts in using the world-class Snap Survey Software. This is world-class technology is a stand alone software package incorporating paper, phone, e-mail and web surveys. With Snap Professional we can design and publish your questionnaire, analyze results using tables and charts. This state-of-the-art software also provides the ability to read and update MS Access and SQL database tables (e.g. Oracle, MS SQL Server, etc.) and is compliant with the Section 508 Access Boards standards and the W3C Web Accessibility Guidelines.

See our Chart of Key features with Snap technology.


Questionnaire DesignQuestionnaire design
Critical to the success of many research projects we can advise on the design of an appropriate questionnaire.

 

Analysis & Report writing
From production of standard charts and tables to preparation of complete reports in paper and electronic forms.

Data entry
Coding and keying or scanning of paper surveys and collation of data from online surveys.


Questionnaire publicationQuestionnaire publication
Once created, questionnaires can be printed, published on the Internet or distributed as e-mail attachments.

Web surveys
Services include publication hosting, response management and collation of replies.


Quality assurance
All work is carried out to the highest levels of quality and confidentiality.


Response ManagementResponse management
Management of both online and offline surveys includes issuing appropriate reminders and incentives if required.

Data management
 Data can be supplied in a number of different forms for use with different software.


Consultancy
Our research and IT consultants are available for projects of any size and duration.

Questionnaire design Questionnaire Design

When designing a questionnaire it is important to ensure that survey objectives are met, wording is clear, sequencing is correct and questionnaires are of the appropriate length. We have advised numerous clients on best practice in questionnaire design in areas as diverse as government, universities, healthcare, and customer and employee satisfaction surveys. See also chart of services: Questionnaire Design and Publications

Focusing on design
  • Layout and presentation
  • Structure and length
  • Wording of questions
  • Type of questions
  • Tailoring to different formats e.g. web, paper etc.

Expert advice on
  • Best value surveys
  • Patient surveys
  • Customer satisfaction
  • Employee surveys

 

Questionnaire PUBLICATION Questionnaire publication

A well-designed questionnaire can generate higher levels of response and more accurate replies. Using a range of styles, fonts, graphics, colors and templates we can create a professional looking questionnaire that will be well received by your survey respondents. Questionnaires can be printed and or published on the Internet or distributed as e-mail attachments. See also chart of services: Questionnaire Design and Publications

Well designed
  • Sequencing is correct
  • Questionnaire is the appropriate length
  • Styles, fonts, graphics and use of appealing colors
  • Use your company logo
  • Survey templates set up in keeping with your corporate guidelines

Well received
  • Higher levels of response
  • More accurate replies
  • Paper, Web or E-mail questionnaires

 

RESPONSE MANAGEMENT Response Management

Our survey distribution and collection service covers posting questionnaires with cover letters, e-mailing survey web links or e-mail attachments, and counting and numbering questionnaires. Respondents can return completed questionnaires in confidence to Insight-Surveys. We can automatically, send reminders to only those who have yet to respond, thus ensuring that your survey meets the optimal response rate. If required, we can help you to incentivize your target population with your gift certificates or coupons.

Survey distribution
  • Posting questionnaires
  • Covering letters
  • E-mailing survey web links
  • E-mail surveys as attachments

Survey collection
  • Opening envelopes
  • Counting questionnaires
  • Numbering questionnaires

Increasing response rates
  • Confidential Business Reply Service
  • Reminders to target respondents

 

ANALYSIS & REPORT WRITING

Insight-Surveys can produce a wide range of charts, tables and statistics designed to your specifications. We have an experienced team of research analysts proficient in analysis and interpretation of data and statistics for a variety of purposes. A range of reports can be produced at any stage of the project using appropriate tables and charts. Reports can be presented to individuals or groups by our staff. See also chart of services: Data Analysis

Analyzing survey data
  • 2D or 3D color charts
  • Pie, bar, clustered, step, and area charts
  • Grid and frequency tables
  • Cross-tabulation
  • Weighting and scoring

Interpreting results
  • Written reports
  • Executive Summaries
  • Headline analysis
  • Hard copies, Word, PowerPoint or PDF's
  • Face-to-face presentation

 

WEB SURVEYS

Web surveys can often require a level of technical skill and know-how not easily acquired from traditional research and can be daunting, even to experienced researchers. We can deal with a wide range of diverse research projects and help you when complex technical issues arise, such as how to maximize the security of an Internet survey, deal with foreign languages, join to a database, or incorporate sound and video files in questionnaires.

The survey process online
  • Online questionnaires
  • Automatic downloading of survey data
  • Fast analysis

Making a secure connection
  • Maximizing Internet survey security
  • Hosting on a secure server

Special requirements
  • Setting up a pop-up survey
  • Foreign language surveys
  • Joining to a database
  • Incorporating sound and video files

 

DATA MANAGEMENT

Insight-Surveys can assist in the smooth conversion and transfer of data across different formats and systems. Data can be imported and exported between Snap survey software and formats such as SPSS, Excel, triple-s, MS Access and MS SQL Server. See also chart of services: Data collection & Management

Organizing survey data
  • Electronic survey results
  • Delivery by e-mail, floppy disk or CD
  • Import / Export formats for SPSS, Merlin, Excel or Access
  • Data merging from different sources

 

 

DATA ENTRY

Whichever method of questionnaire publication and distribution you choose, once the data is collected, our staff are on-hand to prepare your data for analysis. We can advise you of the most appropriate method of data-entry for your survey.

Well prepared
  • Coding of individual questions
  • Creation of coding frames

Accurate data entry
  • Keying in verbatim replies
  • Expert data inputting
  • 10% verification of all data
  • Final check of survey data

 

QUALITY ASSURANCE

We take pride in offering a professional and confidential service. Stringent quality control checks are carried out at all stages of the survey process, including validation on data entry, scanning checks, verification, spelling and grammar checks.

Through implementing high quality management and through regular assessment we will continually use, monitor and improve our management system and processes to help us provide you a better service.

Quality assured
  • Quality control checks
  • Validation on data entry
  • Scanning calibration checks
  • Verification, spelling and grammar checks

 

Consultancy

Research and technical consultancy services are available in all areas relating to the survey process including advice, support and work on design, publication, IT and integration software issues.

Expert consultants
  • Research and IT expertise
  • Experience in market and opinion research
  • Software engineering and technology professionals
  • Snap survey training

 

Please feel free to request an estimate or contact us to discuss your requirements.