Turn Responses
into Real Decisions.
Expert survey design, deployment, and analysis for government agencies, nonprofits, and businesses powered by Snap XMP.
Trusted by 100+ organizations across government, nonprofits & business
Survey Performance Dashboard
Responses
12,847
↑ 18%
Response rate
78%
↑ 6pts
Avg. completion
4m 12s
↓ optimal
Monthly responses — last 7 months
Jun
July
Aug
Sep
Oct
Nov
Dec
Survey type breakdown
Online
50%
Mobile
30%
Paper
20%
NPS SCORE
+68
76% Promoters
Avg. response rate vs industry
78% Ours
33% Industry avg
TRUSTED BY
University of Minnesota • Whitsons Culinary Group • Host Agency Reviews • Metropolitan Council • Integra Telecom • Ray Morgan Company • Lube-Tech • Liberty Behavioral Management • Lacey Creative • RMC • Minnesota Upper Midwest • Motorex Oil of Switzerland • Metro Transit • NTI Consulting Inc.
WHAT WE DO
Proven Tools, Long Term Success.
Questionare Design
Expertly crafted surveys with optimal flow, wording, and structure designed to maximize response rates and minimize bias.
Multi-mode Development
Online, mobile, paper, and kiosk all data captured in one unified dataset. We handle distribution, reminders, and quota management.
Analysis & Reporting
From executive summaries to deep cross-tabulation clear charts, tables, and written reports in your preferred format.
Response Management
Automated invitations, targeted reminders, and confidential collection we optimize every step to hit your target response rate.
Data Management
Seamless export to SPSS, Excel, Access, and SQL ensuring your survey data integrates cleanly with your existing systems.
Consultancy
Expert guidance for projects of any size. 20+ years experience across government, healthcare, nonprofits, and enterprise.
HOW IT WORKS
From Brief to Breakthrough.
A clear, proven process from first conversation to final report.
Discovery call
We learn your goals, target audience, and the decisions you need data to drive.
Survey design
A custom questionnaire built for your objectives, audience, and delivery channel.
Deploy & collect
We manage distribution, reminders, quota controls, and real-time monitoring.
Insights delivered
Clear reports, striking charts, and executive summaries ready to present.
LIVE INSIGHTS
Your Data, Brought to Life.
We don't just hand you a spreadsheet. Every project includes real-time dashboards and visualizations that make your findings impossible to ignore.
SURVEYS COMPLETED
500+
Since 2005
RESPONSES MANAGED
100k+
Largest: 100,000
AVG. RESPONSE RATE
78%
Industry avg: 33%
CLIENT SATISFACTION
5/5
All reviewed clients
Customer satisfaction trend
87%
satisfied ↑
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Response sentiment
+68
NPS score
Promoters
Passives
Detractors
76%
16%
8%
Avg. response rate
78%
78%
Ours
33%
Industry
SAMPLE SURVEYS
Tailored Approach,
Full-service Solutions.
Browse examples of the surveys we design and deliver from simple customer feedback to complex multi-mode research programs.
CLIENT STORIES
Invested in Client Satisfaction.
★★★★★
"Insight Surveys takes the burden of large-scale surveys completely off our plates — survey creation, distribution, analysis, and actionable insights, all efficiently handled."
MD
Mary DiStefano
Director of Marketing — Whitsons Culinary Group, NY
Design
Custom reporting
Analysis
★★★★★
"We had a highly complex survey with more conditional logic than most. Robb transferred it from JotForm, built multiple custom reports — the time savings from reports alone is immense."
SL
Stephanie Lee
Owner & Principal — Host Agency Review, MN
Complex logic
Custom reports
★★★★★
"Robb is an expert on the art of surveying and the science of the Snap program. His patience responding to changes and challenges is exemplary."
MM
Mike Murphy
HR Trainer — Metropolitan Council, St. Paul MN
Government
Long-term partner
★★★★★
"I've had surveys with 100,000 responses — the real-time reports were great and very useful for my business. Robb was responsive, quick to get things done, and reasonably priced."
CH
Chris Heideman
Marketing Manager — Lube-Tech, Golden Valley MN
High volume
Real-time data
EDUCATION / TRAINING
Course Evaluation Survey
Structured feedback on course content, instructor effectiveness, and learning outcomes with Likert scales and open-text responses.
EVENTS
Conference Evaluation
Post-event feedback covering session quality, speaker ratings, logistics, and overall experience with conditional follow-up questions.
INTERACTIVE / UX
You Tell Us — Visual Controls
A showcase of Snap XMP's advanced visual question types: sliders, star ratings, image selectors, and interactive grid matrices.
EMPLOYEE ENGAGEMENT
Engagement & Culture Survey
A comprehensive engagement survey using 5-point agreement scales across culture, management, communication, and growth dimensions.
INCLUSION
Multi-Lingual Surveys
Participants choose the language in which they prefer to complete the survey and will also be directed to language specific thank you page after completion.
CUSTOMER SATISFACTION
Customer Satisfaction Demo
A clean, professional customer satisfaction survey demonstrating best-practice question design, progress indicators, and branded styling.