CLIENT STORIES
100+ organizations.
All Delighted.
We're obsessed with client satisfaction. Every project gets the same careful attention from government agencies to growing businesses, nonprofits to enterprise.
5/5
Client satisfaction
across all reviewed clients
20+
Years serving clients
since 2005
★ ★ ★ ★ ★
"Insight Surveys takes the burden of large-scale surveys completely off our plates survey creation, distribution, analysis, and actionable insights, all efficiently handled."
— Mary DiStefano, Whitsons Culinary Group
100+
Organizations served since 2005
500+
Survey projects completed
100k+
Responses managed on a single project
78%
Average response rate
INDUSTRIES WE SERVE
Expertise across every sector
For nearly 20 years, Insight Surveys has designed, run and reported on surveys for organizations of every size, from small businesses to government agencies running multi-year programs. If you need to hear from your people, we can help.
Employee surveys, community feedback and multi-year tracking studies, with clear reporting for leadership and public stakeholders.
Government
Engagement, satisfaction, exit and pulse surveys that show what your staff really think, with confidential collection and reports managers can act on.
HR/ Engagement
Course and program evaluations that measure learning, satisfaction and real-world impact, so you can show what your training delivers.
Training
CustSat, NPS and member-experience programs for service businesses, credit unions and multi-location organizations, including benchmarks you can track year over year.
Customer satisfaction
Patient and client satisfaction surveys, staff surveys and program evaluations, built with the care and confidentiality healthcare work requires.
Healthcare
Large-scale satisfaction programs across many sites and audiences, from the people you serve to the clients you serve them for.
Food service
Industry benchmark studies, member surveys and traveler feedback for travel businesses, associations and destinations.
Travel / Tourism
Parent, student and staff surveys for school networks and charter organizations, with reporting by campus and by group.
Education
Member surveys, donor feedback and program evaluations that help mission-driven organizations show their impact.
Nonprofits
Don’t see your industry? If your question can be answered by asking people, we can build the survey. Book a consultation
CLIENT TESTIMONIALS
Don't take our word for it
Real words from real clients government agencies, nonprofits, and businesses who trust Insight Surveys with their most important research.
Host Agency Review
📍 Minneapolis, MN
Complex Survey Programming
Platform Migration (JotForm)
Multi-segment Reports
Usability & Design
Small business success story
★ ★ ★ ★ ★
"We worked with Robb on a highly complex survey with more conditional logic than you see in most surveys. Along with constructing and transferring our survey from JotForm, Robb worked with us to produce multiple custom reports for different segments. The time savings just from the reports is immense! He was incredibly responsive, well-informed and prompt — meeting deadlines with ease."
Stephanie Lee
Owner & Principal — Host Agency Review, MN
★ ★ ★ ★ ★
"Insight Surveys has been providing survey solutions for Whitsons for years (since 2017). They take the burden of large-scale surveys off our plates — assisting with survey creation, distribution, and analysis. What sets Insight Surveys apart is their dedication to understanding our objectives, ensuring surveys are precisely calibrated to deliver meaningful results."
Mary DiStefano
Director of Marketing — Whitsons Culinary Group, NY
Whitsons Culinary Group
📍 Islandia, NY
Questionnaire Design
Survey Programming
Custom Reporting
Analysis & Distribution
Partner since 2017
Liberty Behavioral Management
📍 Scotia, NY
Complex Snap XMP implementation
Custom design & coding
Tight deadline delivery
Actionable reporting
Healthcare & behavioral sector
★ ★ ★ ★ ★
"It was a pleasure to work with you in both the design and implementation of our Snap survey. We had a tight deadline and your daily responsiveness allowed us to meet our start date. Snap is a powerful product that requires considerable knowledge to take advantage of all its features — ours was a project with sophisticated needs and we could not have accomplished it without your expertise. The resulting final product gives us clear and actionable information."
John O. Neikirk
Chief Quality Officer — Liberty Behavioral Management, Scotia NY
★ ★ ★ ★ ★
"As someone who has worked with Insight Surveys for many years, I can strongly recommend the service. Robb Bucklin is an expert on the art of surveying and the science of the powerful Snap program. His customer service is excellent, and his patience in responding to changes and challenges is exemplary. Customers can count on Insight for a timely, skillful survey process and a thorough analysis of results."
Mike Murphy
HR Trainer — Metropolitan Council, St. Paul MN
Metropolitan Council
📍 St. Paul, MN
Questionnaire Design
Survey Programming
Analysis & Reporting
Multi-year partnership
Government sector
Lube-Tech
📍 Golden Valley, MN
High-volume survey management
Real-time reporting
Custom applications
Multi-year partnership
100,000+ responses managed
★ ★ ★ ★ ★
"I've been working with Insight Surveys for several years and have had them design and conduct several surveys of varying complexity, with the largest one having roughly 100,000 responses. The results and real-time reports have been great and very useful for my business. Robb was very responsive, quick to get things done, and reasonably priced for very high quality work — I would certainly recommend Insight Surveys for any type of survey project."
Chris Heideman
Custom Brands Marketing Manager — Lube-Tech, Golden Valley MN
WHY INSIGHT SURVEYS
Obsessed with getting it right.
Every client in our portfolio chose us because they needed more than a survey tool they needed an expert who would take ownership of their project from first question through to final report.
Robb Bucklin brings 20+ years of survey science, deep Snap XMP expertise, and a personal commitment to responsiveness that our clients mention again and again.
5/5
Average client satisfaction rating
20+
Years of survey expertise
78%
Average response rate vs. 33% industry avg
100+
Organizations served across the US
✓
Personal ownership of every project
Robb is directly involved in every project not handed off to junior staff. You get senior expertise from start to finish.
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Exceptional responsiveness
Clients consistently highlight Robb's availability after hours, tight deadlines, always communicative.
◈
Official Snap XMP Research Partner
As an official Snap Surveys Research Partner since 2005, Robb brings platform depth that generic tools can't match.
✦
Confidential & data-secure
All projects handled with strict quality control and confidentiality from data entry through to final delivery.