FULL-SERVICE SURVEY SOLUTIONS
Full Transparency,
Optimal Results.
From questionnaire design to final report, we handle every stage so you can focus on the decisions.
Powered by Snap XMP
World-class multi-mode platform: online, mobile, paper & kiosk in a single dataset.
✓ Official Research Partner
500+
Surveys completed since 2005
100k+
Responses managed on a single project
78%
Average response rate vs. 33% industry avg
20+
Years of survey expertise
Customer Satisfaction Survey — Q3
How satisfied were you with our service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Progress
Q 3 of 12
01
Questionnaire Design
A poorly designed questionnaire costs you twice, once in low response rates, and again in unreliable data. We bring 20+ years of best-practice design expertise to every project.
Optimal question wording, sequencing, and length
Layout and presentation tailored to web, mobile, or paper
Professional styling with your logo and corporate branding
Expert advice for customer, employee, patient, and citizen surveys
Delivery channels
Online
Secure hosted web surveys
Active
Mobile
iOS & Android optimized
Ready
Paper
Professional print design
Ready
→ One unified dataset across all modes
02
Multi-Mode Deployment
Reach your audience wherever they are. Using Snap XMP, we deploy surveys across online, mobile, paper, and kiosk channels all feeding into one unified dataset.
Online, mobile, paper, and kiosk support
Multi-language capability including right-to-left scripts
Secure hosting on dedicated server
Federal Section 508 & WCAG 2.2 compliant
Response rate over time
78%
Day 1
Day 3
Day 5
Day 7
Reminder
Close
33% industry average
03
Response Management
Hitting your target response rate is a science. We manage the full distribution and collection cycle. Automated invitations, targeted reminders to non-respondents only, quota controls, and confidential reply handling.
Automated email invitations and personalized reminders
Quota management to hit target sample sizes
Confidential Business Reply Service for sensitive studies
Real-time response monitoring and triggered alerts
Satisfaction by department
82%
68%
48%
90%
74%
Ops
Sales
Support
HR
Tech
High satisfaction
Moderate
Needs attention
04
Analysis & Reporting
Data without interpretation is just noise. We produce a full range of charts, tables, and written reports from headline summaries to deep cross-tabulation in whichever format works for your audience.
2D/3D charts: pie, bar, clustered, step, and area
Cross-tabulation, weighting, and scoring
Executive summaries and written reports
Output as Word, PowerPoint, PDF, or live dashboard
Data flow pipeline
📋
Snap XMP Survey Data
Source
📊
Excel / SPSS Export
Ready
🗄
SQL / Access Integration
Live
✅
Your Systems & Workflows
Delivered
05
Data Management
Survey data is only valuable when it flows cleanly into your existing systems. We handle import, export, and integration across all major formats, and can read and update MS Access and SQL database tables directly.
Export to SPSS, Excel, Triple-S, MS Access, and SQL Server
Import from Excel, Access, and other survey platforms
Data merging from multiple sources and survey waves
Expert data entry, coding, and verbatim transcription
QA checkpoint review
Questionnaire validation
Logic, routing & wording review
Done
Data entry verification
Coding & input accuracy checks
Done
Scanning calibration
Paper survey OMR deskewing
Done
Final data review
Pre-delivery integrity check
Done
Confidential delivery
Secure transfer of all outputs
Done
06
Quality Assurance
Every project is delivered to the highest levels of quality and confidentiality. Stringent checks are carried out at every stage from questionnaire validation through to final data delivery.
Validation on data entry and scanning calibration
Verification, spelling and grammar checks throughout
Confidential handling of all respondent data
Ongoing monitoring and continuous process improvement
20+ years.
Every sector.
From 100,000-response projects to multi-language employee surveys, we've seen it all and have the expertise to handle it.
Schedule a Call
07
Consultancy
Need an expert to guide your research strategy, not just execute it? Robb brings 20+ years of experience across government, healthcare, nonprofits, and enterprise available for projects of any size.
Research design and methodology guidance
Experience across government, universities, healthcare & business
Software expertiseL Snap XMP, SPSS, and more
Available for one-off projects or ongoing research partnerships